1. Introduction

Welcome to Premium Travel Concierge (“we”, “us”, or “our”).

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our website, using our services, or becoming a member of our Premium Travel Club, you agree to the terms of this Privacy Policy.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation performed on personal data, including collection, recording, organization, storage, adaptation, use, disclosure, or deletion.
• Data Subject: The individual whose personal data is processed (for example, you, our client or club member).
• Controller: Premium Travel Concierge, which determines the purposes and means of processing your personal data.

3. Data We Collect

We collect and process the following types of data:

a) Personal Information Provided by You

When you:

• Submit a request via our website or contact form;
• Become a member of our Premium Travel Club;
• Communicate with your travel manager or concierge;
• Participate in surveys, events, or exclusive offers.

This may include:

• Full name, title, and contact details (email, phone number, address);
• Passport details and travel documents (where necessary for booking);
• Preferences regarding destinations, hotels, dining, and experiences;
• Payment or billing information (processed through secure third parties).

b) Automatically Collected Data

When visiting our website, we may automatically collect:

• IP address, browser type, operating system, and device information;
• Website usage data, including pages visited and duration;
• Cookies and tracking technologies (see Section 9).

c) Third-Party Data

In some cases, we may receive information from third-party partners, such as hotels, airlines, or booking platforms, strictly to facilitate your travel arrangements.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity – to fulfill our obligations under a travel service or membership agreement;
• Legitimate interest – to manage and improve our services, ensure safety, and communicate relevant updates;
• Consent – for sending marketing communications or newsletters;
• Legal obligation – to comply with applicable laws, such as tax or anti-fraud requirements.

5. How We Use Your Data

Your data is used for the following purposes:

• Providing personalized travel planning and concierge services;
• Managing membership benefits and communication;
• Processing bookings, reservations, and payments;
• Sending exclusive invitations, offers, and news (with your consent);
• Ensuring security, fraud prevention, and compliance;
• Improving our website, customer experience, and service quality.

6. Sharing Your Data

We may share your personal information only with:

• Trusted service providers such as airlines, hotels, transport companies, and local agents;
• IT, payment, or communication providers under confidentiality agreements;
• Legal or governmental authorities if required by law.

All partners are contractually bound to ensure the same level of data protection as Premium Travel Concierge.

We do not sell, rent, or otherwise disclose personal data to third parties for marketing purposes.

7. International Transfers

As a global concierge service, your data may be transferred to and processed in countries outside the United Kingdom.

When we do so, we ensure that appropriate safeguards are in place — including Standard Contractual Clauses or adequacy decisions approved by the UK Information Commissioner’s Office (ICO).

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including:

• Active service delivery and membership management;
• Legal, tax, and accounting obligations;
• Historical or analytical purposes (only in anonymized form).

When data is no longer required, it is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze performance.

Cookies are small files stored on your device to remember preferences and improve navigation.

Types of cookies used:

• Essential cookies – required for basic functionality;
• Analytical cookies – to understand how users interact with our website;
• Marketing cookies – used only with consent to personalize offers.

You can manage or disable cookies through your browser settings.

10. Data Security

We implement advanced technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or loss.

All electronic data is stored on secure servers, encrypted where appropriate, and accessible only to authorized personnel.

In case of a data breach that may affect your rights, we will notify you and the relevant authorities as required by law.

11. Your Rights

Under UK GDPR, you have the following rights:

• Access – to request a copy of your personal data;
• Rectification – to correct inaccurate or incomplete data;
• Erasure – to request deletion (“right to be forgotten”);
• Restriction – to limit processing under certain conditions;
• Data portability – to obtain and reuse your data;
• Objection – to processing for marketing or legitimate interests;
• Withdrawal of consent – at any time, without affecting lawful processing prior to withdrawal.

12. Children’s Privacy

Our services are intended for individuals aged 18 and older.

We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted immediately.

13. Updates to This Policy

We may revise this Privacy Policy periodically.

All updates will be published on our website with a revised “Effective Date.”

We encourage you to review this page regularly to stay informed about how we protect your data.

14. Contact Information

If you have any questions or requests related to this Privacy Policy or your personal data, please contact us at:

Company Name: Premium Travel Concierge

Jurisdiction: United Kingdom